Frequently asked questions
The Consortium offers a full spectrum of help desk services across Tier 1, Tier 2, and Tier 3 levels.
- Tier 1 includes end-user support, issue intake, basic troubleshooting, and ticket escalation.
- Tier 2 addresses advanced technical issues and system-specific diagnostics (e.g., financial systems, SharePoint portals, cloud configurations).
- Tier 3 provides expert-level support, including root cause analysis, integration with development teams, and resolution of recurring infrastructure or application-level issues.
Our help desk model is designed for scalability, ITIL alignment, and rapid knowledge transfer to improve response time and customer satisfaction.
The Consortium delivers cradle-to-grave federal acquisition lifecycle support — from market research and cost estimation to contract administration, performance management, and close-out. We have supported acquisition offices across DHS, DoD, and civilian agencies with certified acquisition professionals and PMO-level oversight.
Yes. We offer end-to-end IT support including network engineering, secure systems integration, DevSecOps, cloud migration, and desktop/user support. We’ve supported classified and unclassified environments, and have experience with FedRAMP, DoDIIS, and IC compliance standards.
Our team has led complex federal financial modernization projects, including budget formulation and execution, audit remediation, WCF transitions, and financial system integration. We’ve supported clients like USCIS, DHS OCFO, USCG, and the Navy with scalable, compliant solutions across both appropriated and fee-funded programs.
Absolutely. We provide audit remediation planning, internal controls development, risk assessments, reconciliations, and audit trail documentation. Our audit support aligns with OMB A-123, FISCAM, and FIAR guidance, and we’ve helped DHS components achieve clean audit opinions.
Yes. We maintain a vetted pipeline of cleared professionals (up to TS/SCI) across financial, IT, and acquisition functions. Our personnel have supported DoD, DHS, and Intelligence Community clients in secure environments.
Our strength lies in the integration of cross-disciplinary excellence—bringing together subject-matter experts in IT, finance, program management, acquisition, and audit. Unlike siloed providers, we deliver comprehensive solutions with agility, backed by past performance across DHS, DoD, and IC agencies.
Yes. We specialize in SharePoint architecture, PowerApps Platform development, and low-code process automation tools. We've built dashboards, workflow tools, document libraries, and performance reporting systems for DHS and federal agencies.